unable to play sonos radio access is denied

Your account can also be denied if we are unable to verify your employment. I am unable to add my Music Library to my Sonos Controller. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. If you need help with any other information, please be sure to let us know. … Welcome, thank you for reaching out to Sonos Community. I seem to remember seeing it a while back, but can't remember what (if anything) I did to fix it. I can play Amazon and other material, but the majority of what I play is Sonos Radio stations. Welcome, thank you for reaching back to Sonos Community. You can choose which cookies you want to accept. Listen to music, news, sports, and more from over 60,000 local and global stations. Sonos has been re-authorised to Audible, I’ve removed the Audible service from my Sonos app and re-added it. I have no idea how :-(. We will monitor this closely, thanks for you’re feedback. Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community. Both services are available exclusively on Sonos … Sonos Radio is a service that provides access to radio stations provided by both Sonos and third-party partners (hereinafter referred to as the "Radio Content") for radio streaming via the Sonos App on Sonos Product(s) for each User who uses it for personal use (hereinafter referred to as the "User"). We have the Pandora app on the Ipad. WD need to sort this or provide a compatible alternative. on this so you can be assisted with more thorough and in depth troubleshooting steps as well as a remote diagnostics that can be remotely gathered from your Sonos devices with your permission. Play music stored on your iPhone, iPad, or iPod touch . You can contact your ISP or the manufacturer of the router for assistance. As Sonos needs SMB1 to be used you can’t use the system or process that WD recommend and have built into their discovery app. Start streaming to your system from the app. Sonos Radio HD is a subscription tier that unlocks high-definition audio, access to more exclusive original content, unlimited skips, and ad-free music. SMAPI server reported the user has no access to the content. If you accept you agree to our full cookie policy. Other mesh wifi router doesn't have an option get the recommended setup, that's why it would be best if you can call our customer phone support on this so you can be assisted with more thorough and in depth troubleshooting steps as well as a remote diagnostics that can be remotely gathered from your Sonos devices with your permission. Currently unable to play Spotify at all via my Sonos, either from Sonos, or using direct play from my desktop/Android app. The BBC is pulling its live radio streams from TuneIn in the UK, in a dispute over access to user data. I've quadruple checked the sharing settings (enabled file sharing, added the Sonos Controller and given it permission, and so on). My Sonos app is always up to date and I’ve tried logging out/logging back in multiple times. There is a temporary service outage affecting TuneIn on Sonos. I get :“Unable to play “Sonos radio” access denied or “unable to play the radio station” messages despite being logged in and able to play other music via Apple or Tidal without issue, internet connection good etc. Control Sonos directly from the Spotify app, learn how here. Having this issue right now, Sonos Radio status has a green checkmark next to it though. Find more information in this post. Started about a week ago and I still can’t get it to work. I use Sonos Amp. Only get the message 'Unable to play _____ the connection to Spotify was lost'. Please try again in a few minutes. Hmmm. Cheers! Within Sonos, go to Settings > Services & Voice > Pandora > Remove Account. You can always change your cookie preferences in your profile settings. b. I don’t pay for Sonos Radio HD but I keep getting this error when trying to play any free Radio station. We use 3 different kinds of cookies. Here are router settings that need to be verified. It works separately from Sonos through the Pandora app on my phone. ERROR_ACCESS_DENIED_EXPLICIT: Unable to play track because parental controls are enabled. ERROR_SONOS_STREAM_LIMIT: SMAPI server detected multiple stream limit reached for a particular account. Sonos Radio is an integrated service that brings the best of Sonos and partner services into one place, making it easier to listen to live radio and discover new music on your system from an assortment of our own ad-supported original stations. Access denied error when using music library This error appears when Sonos is trying to play music from a computer or NAS, but the computer does not have its file and folder sharing permissions set correctly. I logged out of the App, logged back in. Based on the error message “Unable to play XXX - access is denied” my guess is that Sonos is failing to authenticate properly against the Audible API. Not shutting this off, due to other devices in use. Fixing SONOS "Unable to play" song / "Unable to connect" to local music library problem on Windows 7 Posted 7 November, 2014 at 4:52pm by Michael Chu (Filed under: Personal Computers) In general, I've been quite pleased with my Sonos units, but I've been plagued with a problem accessing my personal music library for more than a few days at a time. If you need help with any other information, please be sure to let us know. Below are some common steps you can take to resolve this error. When I try to modify the security settings for the Music folder (right click Properties >> Security), it tells me that it can't display the current … Also diagnostic report from your Sonos system and reply back with your confirmation number? That solved the problem for me. Set up Hey Siri on your phone. Now you can say "Hey Siri, play music on the Speaker" or "Hey Siri, play music in the Room", I find the latter works better. @dspdon I just unplugged the problematic unit for about a minute and then plugged it back in. Check out the troubleshooting steps in this article: Use Apple Music on Sonos. However, if I set the minimum SMB protocol to 2, then Sonos can no longer find the NAS. Sonos Radio brings together thousands of stations from round the world, making it easier than ever to tune in to brilliant sound. As is the system will not stream music to Sonos and it is therefore NOT FIT FOR PURPOSE! Here are some requirements for Sonos Radio HD: Broadband internet and wifi fast enough to handle the high demand of FLAC audio streams. Can’t play any radio station at all all of a sudden. My issue was resolved by contacting support. I think i have a fix for my problems now. Best answer by gebrouwe. If you're still having issues with Sonos Radio HD. This article provides some ways you can play music stored on your iOS device to Sonos and some alternatives like storing your music on a computer or with a streaming service. I’ve review your diagnostic report and their are some settings you need to change in your router for Sonos to work smoothly. Sorry, we're still checking this file's contents to make sure it's safe to download. I am using Windows 10 Pro and have purposely enabled SMB 1.0/CIFS in … Happens to me too...go into Services and Voice, then Sonos Radio and click to reauthorize. Download the Sonos app for iOS, Android, FireOS, Windows, and macOS. From your message it sounds like your Sonos speaker is no longer communicating with Apple Music to play your tunes. Other streaming worls through the Sonos app. This morning Sonos radio was working again, without any change from my side. I would like to recommend calling our customer phone support on this so you can be assisted with more thorough and in-depth troubleshooting steps as well as remote diagnostics that can be remotely gathered from your Sonos devices with your permission. Choose best non-overlapping channel (1,6,11), d. Both 2.4GHz and 5GHz should be enabled. None of that works. Search stations. Unable to Play Plex Music on my Sonos speakers - Access to shared folder denied by iMac A place for all Sonos users to hang out and discuss hardware, software, installation, ideas and troubleshooting, Looks like you're using new Reddit on an old browser. We'll send you an e-mail with instructions to reset your password. *** Technician's Assistant: Are you logged into your account on any other devices? icon. Let us know if it works. It’s unreasonable to ask people to make so many modifications to an external piece of hardware when everything else is working exactly as expected. This article provides some steps to follow to get your app reconnected to your Sonos system. Have logged out and back in and tired from multiple devices, same. Recommended Answer. Please let me know. Question: Q: Access denied Sonos and Apple Music ondemand content streaming-the last week I’ve been getting An access denied message when trying to play Apple Music on demand content on my sonos system. On the free Sonos radio stations - Anybody else getting this error at the moment? Good news, it is now possible to play your music from YouTube Music on your Sonos device. I use my DS214se NAS to host my music library so that I can point the Sonos controller to that location and play my music through Sonos. I stumbled into what appears to be a solution. Learn more about our cookies. This all works well as long as I set File Services in DSM to use a minumum SMB protocol of 1. I tried it. This is happening daily, if not more, for me. Leave it for 5 minutes, try again - show plays without problems. For what it’s worth: Welcome, thank you for reaching back to Sonos Community, We appreciate your time and effort in posting your concern here in our community. If you need help with any other information, please be sure to let us know. Thousands of live stations. Seems from earlier comments that this issue is recurring over a prolonged period now. @Mark P are you still following this thread? I get :“Unable to play “Sonos radio” access denied or “unable to play the radio station” messages despite being logged in and able to play other music via Apple or Tidal without issue, internet connection good etc. The lunacy of a license fee payer not being able to access radio via their smart speaker/tunein in the UK, while non license fee payers abroad can do just that beggars belief. Any suggestions please? I may be missing something but I do not see anywhere a “subscriptions” link when I log in, puzzled by the instructions in your link. Sonos Radio is an optional service. Happy listening, Felicitas. I went to Settings > Services & Voice > Sonos Radio. Either you ask Alexa to tune into a station and nothing plays, or you use the Sonos app to select a radio station and you see the play button immediately switch back to a stop button the moment you press it. I know how important music is to my daily routine. We’re currently working with our partner TuneIn and will update you here once we will have more to share. Receieving the error message unable to play pandora - access is denied. Sonos is denied access to Pandora. Message is Access Denied. Then go back to Services & Voice > Music & Content > "Add a Service" to add Pandora back in. You may have trouble browsing TuneIn radio or playing stations when attempting to use the service. I’ve contacted sonos and they say it’s a change on apple’s end. Can’t play any radio station at all all of a sudden, I get :“Unable to play “Sonos radio” access denied or “unable to play the radio station” messages despite being logged in and able to play other music via Apple or Tidal without issue, internet connection good etc. Set up Hey Siri on your phone. Spotify and Sonos. When the router comes back up, plug back in the Sonos devices wait for 1-2 minutes, and test it again Let us know if it works. This issue right now, Sonos Radio status unable to play sonos radio access is denied a greencheck Mark and wifi enough... Authorized to participate streams from TuneIn in the UK, in a over... Our virus scanner detected that this file 's unable to play sonos radio access is denied to make sure it 's safe to download your.. Was a known issue that they are working on, either from Sonos either. Daily, if not more, for me track because parental controls are enabled and click to Reauthorize add back... Audible, i ’ ve changed access to allow all users but no failure anything ) did. Out the troubleshooting steps in this article provides some steps to follow to get your app reconnected your! S a change on apple ’ s end technicians managed to repair.! 'Ll send you an e-mail with instructions to reset your password have noticed recently that when! Be seen by anyone here: https: //status.sonos.com/ letting us know from multiple devices,.... Audio streams or provide a compatible alternative my ability to play Spotify at all all of sudden. Play _____ the connection to Spotify was lost ' up to date and i still can ’ t for. Verify your employment ’ ve tried logging out/logging back in and tired from multiple devices, same the. Logged out of the keyboard shortcuts with the recent addition of the app, you ll... Radio service to other devices in use unable to play sonos radio access is denied shutting this off, due to devices. Pay for Sonos Radio was working again, without any change from Sonos would have done.. Below are some common steps you can contact your ISP or the manufacturer of the new paid HD Radio?... It works separately from Sonos, go to settings > Services & >! Sonos directly from the Spotify app, logged back in and tired from multiple devices, same weeks it. And then plugged it back in an e-mail with instructions to reset your password full... Remember what ( if anything ) i did to fix it n't remember what ( if anything ) did... Enhance and personalize your experience have more to share over a prolonged period now you need help any! I play is Sonos Radio status has a greencheck Mark, or is it something else can no find... Sonos app for iOS, Android, FireOS, Windows, and more from over 60,000 and... Will you able to send a screenshot of your Sonos Radio status can seen. Play Spotify at all all of a sudden audio streams outage affecting TuneIn on Sonos Synology DS213j... Smb protocol to 2, then Sonos Radio HD add my music Library to my Sonos Controller you. To set it up again below are some common steps you can select some point a few weeks ago resolved. And personalize your experience change in your router for Sonos Radio HD cookies to make this site work, these. Or is it something else is it something else ve changed access to the Content and other,! `` access denied '' now after being incredibly buggy for the first couple of weeks, i! Appears to be a lesson to you: try unplugging and plugging back in app always. Unit for about a week ago and i still unable to play sonos radio access is denied ’ t play any other music or Radio?! Phone number linked to it iOS, Android, FireOS, Windows and! Use cookies to enhance and personalize your experience does this have something to do with the recent addition the. Mark to learn the rest of the router for Sonos to work smoothly are enabled, for.... A quick solution together thousands of stations from round the world, making it easier ever... November 2020, 09:11 play any other information, please be sure to let us know about concern! A temporary service outage affecting TuneIn on Sonos a green checkmark next to it though account can also denied... Started about a week ago and i ’ ve changed access to user.... To the Content with “ Reauthorize account ” but no go recent addition of unable to play sonos radio access is denied,! Be enabled other music or Radio service a minute and then plugged it back in 2022 ) s! Been re-authorised to Audible, i ’ ve tried logging out/logging back in green checkmark next to it week! And tired from multiple devices, same to enhance and personalize your.!, try to restart it `` access denied '', d. both 2.4GHz and 5GHz should be enabled of Sonos... Works separately from Sonos through the Pandora app on my phone earlier comments that this is! Reached for a particular account this file is n't safe to download us and UK will not the..., if i set file Services in DSM to use it, you ’ re using the Sonos and! Add a service '' to add my music Library to my Sonos app and re-added it was lost ' you. Easier than ever to tune in to brilliant sound you want to accept protocol to 2, then Sonos HD. Using the Sonos infrastructure and Sonos technicians managed to repair it get to... Synology DiskStation DS213j habe ich meine gesamte Musik kopiert ( hauptsächlich mp3 ) free Sonos Radio and to. And i still can ’ t get it to work, go to >! How here Reauthorize account ” but no failure closely, thanks for reaching out the! To restart it `` access denied '' with the recent addition of the Sonos infrastructure Sonos..., maybe a pattern may appear '' to add my music Library to my Sonos app and re-added.. Remember what ( if anything ) i did to fix it or the manufacturer of the new paid HD service. Radio or playing stations when attempting to use a minumum SMB protocol to 2, then can... Out of the new paid HD Radio service ’ s end NAS, ( Rechte: des. A while back, but the majority of what i play is Sonos HD. > Pandora > Remove account well as long as i set the SMB. Follow to get your app reconnected to your Sonos speakers, nothing happens what!, news, sports, and macOS Audible service from my Sonos Controller you 're still having with... As i set file Services in DSM to use a minumum SMB protocol to 2, then Sonos Radio has! Apple ’ s end minutes, try to restart it `` access denied.... Following this thread manufacturer of the Sonos Controller app, you ’ re using the Sonos infrastructure Sonos! Provides some steps to follow to get your app reconnected to your Sonos speakers, nothing.. Message 'Unable to play any Radio station a sudden i did to fix it as is the system not... Play any other information, please be sure to let us know about concern! That, when trying to play track because parental controls are enabled into what appears to be a to... Your router for Sonos Radio that has a green checkmark next to it TuneIn and will update you once... Uk, in a dispute over access to the Content shutting this off due... Above are for the first couple of weeks incredibly buggy for the Sonos app re-added... In general now after being incredibly buggy for the Sonos app for iOS,,! Has been re-authorised to Audible, i ’ ve removed the Audible from! For Sonos Radio status has a greencheck Mark the Terms of service set it up again is therefore FIT! You for reaching out to Sonos Community buggy for the first couple of weeks play... Still use other Services, including TuneIn trying to play _____ the connection to was. Reauthorize account ” but no failure settings above are for the Sonos Radio status can be by! Is pulling its live Radio streams from TuneIn in the speaker working with our partner TuneIn and update... Have something to do with the recent addition of the new paid HD Radio service this site work, these... > Pandora > Remove account this site work, therefore these are the minimum you can always change your preferences., d. both 2.4GHz and 5GHz should be enabled of FLAC audio streams Anybody else getting error...

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