Hi! Sorry, our virus scanner detected that this file isn't safe to download. Since Sonos doesn’t touch the stream until it reaches your speaker, it’s hard to come up with a reason how it could be a Sonos issue. Restarted Wi-Fi, restarted the phone, restarted Sonos. i’m on S2 and it fails both for the iphone and for my windows desktop. This was mostly straight forward and easy to do and understand. Spotify is the number one music streaming service in the world. - Unlike many other L.A. radio stations, KLOS is not owned by a big media corporation. Hoping Sonos can find a fix for this. Spotify is an online music service giving users the ability to stream music on demand to Sonos using Spotify's unique technology. and an hour on the phone. You can choose which cookies you want to accept. Example (don’t judge my selection). We use cookies to enhance and personalize your experience. Done. Reset everything. Let us know if it works. Sorry, we're still checking this file's contents to make sure it's safe to download. Note: You still need to say “on Spotify” at the end of commands to play podcasts. Of course I realize they are different business models with one being a subscription. At no point does the Spotify data ever live on a Sonos server. Got a smartphone? Sonos is going big into radio — yes, radio. If I try and play Kylie Minogue radio it plays with no error. Another worthwhile point of data to store away is many services use different servers for different source points, for ease of tracking. We'll send you an e-mail with instructions to reset your password. If you have any queries or need further assistance with your Sonos, please contact us back with the case id number for future reference. everything is completely up to date, workaround is pushing the artist radio station from the spotify app to sonos, but not exactly convenient. Those artist radio stations play fine in the Spotify app. ... Music services such as Amazon Music, Spotify, TuneIn Radio, Deezer, Audible and Apple Music are all supported by Sonos … These URLs aren't really listed or promoted by the radio stations so you might need to do a bit of Googling first to find the one you're looking for. I have updated the system many times. The industry leader in Wi-Fi speakers just announced a new ad-supported radio service, called Sonos Radio, that gives Sonos speaker owners free and unrestricted access to more than 60,000 digital radio stations.This includes stations from TuneIn and iHeartRadio, as well as local NPR, sports, news and other music stations. All the icons for selected stations on the "My Sonos" list have been replaced by a music note, and I get the message "unable to play the radio station" when i try to play any of them. RELATED: Five Awesome Spotify Features for Crafting Perfect Playlists Open the Sonos Controller app, select the “Browse” option and then select your Spotify account. Any ideas? - Spotify account is fine and working independently of Sonos I had the same issue and this fixed it - Settings > Account Settings > re enter Sonos Account details. pretty frustrating. Enter your username or e-mail address. : ). I am unable to create repeated conditions with repeated results. Add me to the list for “unable to get tracks for radio station” when attempting to listen to SOME Spotify artists’ radio stations. To my knowledge, there has not been any change in the Sonos API that all music services use in quite a while. For help setting up and troubleshooting, check out the Sonos support site. i just wanted to report a clear bug that recently happened. We use cookies to enhance and personalize your experience. The Good news for Sonos lovers is that Spotify is now available on Sonos and is quickly becoming the best Sonos app for many people. Installed and uninstalled Spotify etc. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Adding to this, I too am experiencing the same problem related to specific artist radio via Spotify. Play a Spotify song and tap "Devices Available" beneath the playback bar. Sports outlets here generally occupy the lower third of the 6+ ratings, though the Men 25 – 54 numbers appear healthy. I am of course pleased that is is solved and in a relatively quick time regardless of who is responsible. Update both your Spotify and Sonos app to the latest version. Learn more about our cookies. Frustrating as this is how I consume a lot of my music from Sonos so hopefully a solution is found soon. I am now quite confuse about creating a Station in Spotify. Learn more about our cookies. We tried to replicate the issue and it is working. Just not through Sonos. These Artist Radio Hours will premiere every Wednesday, but not at … Sorry, our virus scanner detected that this file isn't safe to download. Similarly, if you want to go to sleep by music but don't want your speakers playing all night, you can set a sleep timer for your Sonos system to … I suggest also uninstalling/install the music service if the first troubleshooting steps doesn't work. Can’t explain what happened; I’m just glad it’s working! You can now add this station to … No more luck here either. Tap Settings, then Music & Podcasts. Launch Sonos app, click "Add Music Services" and choose "Spotify". Not both. If you accept you agree to our full cookie policy. Tap Choose default music services. Country Net News covers breaking radio news articles and the latest new stories for the country music industry. A: Yes, you can. Last updated: 27 January, 2021. Step 5. Spotify. Except the radio streams I referenced earlier worked within the Spofity app, yet did not work through the Sonos app. You can always change your cookie preferences in your profile settings. Artists which fail are able to stream normal (direct) audio versus "radio" feature. I have already tried all of what you mentioned and the problem still exist. Haven't identified commonalties between artists which fail and those which are successful. Additionally, KWHY-TV (channel 22) and KBEH-TV … No 1. From here you can select any music you’ve saved in Spotify, including the playlists you’ve made by going to Your Music. Learn more about our cookies. Spotify owns the server that your controller makes a request to, and the Sonos just plays the stream that it gets back from that server. Looks like only Spotify Radio is the problem. If I try and play Sam smith radio I get the error unable to start radio station. Yes. Note that pretty much all Sonos does is write the API, which Spotify then has to integrate in their servers. Plug the unit back in and wait for the unit's LED light to go solid white again. Keep in mind, the exemptions above apply only to radio and TV, not Internet streaming or playing music downloads. From the Sonos music menu, navigate to Radio by TuneIn, then My Radio Stations where your newly added station will be listed. Birds of Tokyo plays no error. Step 4. Using your Sonos speakers and the Sonos Controller App, you can choose a favorite song, playlist, Spotify, or radio station to wake you up in the morning. It wasn't able to conenct to Spotify all of a sudden. Sonos Sound System will be the core ad-free station that will play new music, classics and even offer guest radio hours. I did both troubleshooting steps you mentioned. I’ve added the stations/playlists/Spotify radio station to my favorites and used the names of those in the rules below. Makes no difference if it’s a “Favourite” or not. Paste in the streaming URL and type in the name of the station. Select Spotify and tap DONE. they claim that it works for them and told me to try this below... i haven’t and i’m skeptical that it will make any difference: We did investigating about Spotify on Sonos searching Artist and playing music. You can always change your cookie preferences in your profile settings. I’ve added a selection item to my sitemap that makes it possible to easily play a radio station, Spotify playlists and now also Spotify radio stations on a Sonos speaker. I share your happiness. I have reset everything with no benefit so far. It may help to search for the station and play it that way. I’d be tempted to do a network refresh, by unplugging all Sonos devices, then rebooting the router. Make it so you don’t have to say “on Spotify” at the end of your voice commands: In the Alexa app, tap the menu in the top-left. Unable to get tracks to play error. You can't play artist radio or Spotify Radio, and podcasts are not supported using Alexa either; you'll you'll need to use your Sonos app, just like before. I have the identical problem. Sonos has launched its first in-house music streaming offering: Sonos Radio, a digital streaming radio service that includes both existing radio stations from TuneIn and … Spotify had an outage recently, So in the meantime, I’d be tempted to do a network refresh, by unplugging all Sonos devices, then rebooting the router. Fingers crossed this is solved. Before, by «Following» a specific radio station added it to the «Station list». Except the radio streams I referenced earlier worked within the Spofity app, yet did not work through the Sonos app. Tap the three dots (top right) > then Add New Radio Station. Help others find useful content by clicking the like button and selecting the best answer to your question. This problem started approximately 24 hours ago. i spent an hour on chat with them this weekend. Please try again in a few minutes. It seems the last update wiped this and it is essential for the connection to Spotify. I view this more as a Spotify integration issue. We use 3 different kinds of cookies. Read our review of the Sonos Play 1. Once they have been power cycled try to access the radio again please. Sorry, we're still checking this file's contents to make sure it's safe to download. If I search for these artists and select the radio option under the Spotify artist I get the same results as above.... changing the dns to 8.8.8.8 didn’t fix it, as i suspected. But if I choose to play the radio from the IOS App it unable to do so. Four play: San Francisco’s sports station, KNBR, found itself at the top of the Bay Area ratings last summer and again after the Giants’ World Series victory. Alexa works fine, I can tell Alexa to play the radio and it plays it. Check out other articles on our support site for help with your Spotify account and payments , listening offline, or if you can’t play music. Can play albums but not radio within Spotify. You can choose which cookies you want to accept. What Google assistant for example replies is “Ok I play (title/radio… Hello, Ive recently set up some sonos speaker and would like to control them via hubitat's built in sonos driver. If it's the former, you've likely got some issues with either a firewall or virus program blocking the ability for the speakers to reach out to the Spotify servers.The firewall FAQ is here: https://support.sonos.com/s/article/688 Do the same to all the other SONOS Components in your system. Here is the diagnostic number 1744611990. So the source may not have been the issue… Either way, I don’t care what happened, I’m just pleased it works. We need basic cookies to make this site work, therefore these are the minimum you can select. Sonos doesn’t really ‘touch’ the data in any way, other than to play what they’re handed by Spotify. one of my Sonos speakers is not showing up when viewing “Select a Device” within Spotify from my phone, my wife’s phone, my desktop PC, and my macbook laptop.I’m unable to play directly to that speaker, but i can play to another speaker and group the rooms.I can also play … Unfortunately the assistance I received from Sonos was severely lacking while the assistance from Spotify was, until I had to go back to work, great. However, last night it stopped working. You're right - it could be firewall. We need basic cookies to make this site work, therefore these are the minimum you can select. Control Sonos directly from the Spotify app, learn how here. We use 3 different kinds of cookies. Sonos Spotify Radio is now streaming, thanks to a new 5.4 version of the company’s software. Setting up a new system for my office. this is my case number if u want to refer to it: 02552471, i’m tempted to wait till they fix it at this point, i’ve already wasted too much time and it is effecting other people. However, you've also proven that your speakers can't talk to the outside world, as when you directed the speaker to contact Spotify and play something on their stream, it failed. Wes Montgomerie works, but John Coltrane and Chet Baker do not. You're way beyond my knowledge at this point. From the Sonos Controller App. However I would like to play a track or set a track on spotify … Select Spotify and click the minus ( -) button. It also has the additional benefit of them needing to maintain the Sonos API in a single location/ server, rather than across all their other servers. Tap My Radio Stations. If it sounds like Sonos Radio has a lot in common with radio-like features from Apple Music (think Beats 1) and Spotify (Discover Weekly), you’re right. Starting with the SONOS Component hardiwred to the router with an ethernet cable, unplug the unit from power for 15 seconds. So the server address they give to Sonos to present to the controller may not be the same server that they use for a web feed, or their own client. S2 app. Albums and songs are fine. I cannot get Spotify artist radio stations to play on my Sonos today. We Recommend to change the DNS server(8.8.8.8 or 8.8.4.4) and try again. See screenshot below. Other markets have sports stations in the top 10. Iphone X, all soft updated. You can own Sonos equipment or be a luddite. So does Lana del Rey. But the S2 app complains it cannot get songs for radio station. Now when I click on my speaker in devices there are a bunch of possible commands. You can refer to the guide in Part 1 to learn how to do that. The bad part - "office" means the real office with enterprise firewall, the good part is that I'm the "IT folks". I’ve also done all of the steps referenced with no improvement. Still not working through Sonos but works on Spotify. well, what you've proven is that the system is working "inside" your network, i.e. Let’s hope this ends today! I hope that’s the culprit and an update is pending! This means you can start a radio station based on … your phone can talk to the speakers, which is good. PR maybe 2 but then it says connection is lost and I get about 20 messages saying that sonos is unable to play x song in queue because connection to Spotify is lost. We'll send you an e-mail with instructions to reset your password. i almost exclusively listen to spotify artist radio. When you've found it, here's what to do: Tap Browse and then select TuneIn. I have just talked to sonos on the phone and they were unaware of this problem. At any rate I opted not to make the suggested changes since my Sonos system is operating normally outside of this recent issue. Interestingly it’s not ALL my Spotify radio stations that won’t play it’s only some. At this point I do not believe it's the firewall. On the other hand, when I choose individual tracks or an album - it plays. Using the Sonos app, select Manage and Add Radio Station. Until few weeks, TuneIn worked normally but today it is impossible to use it with Sonos. Period. Spotify is working but not this feature through Sonos.Have tried unplugging and then restarting my connect with no success. If you accept you agree to our full cookie policy. I am a self admitted luddite so I cant make any case. I'm really good at pointing at articles, but not so good at completely understanding networking. I unplugged all Sonos Devices and rebooted my router as directed. A few devices I've disabled wireless as Ethernet alternative, although that is not relevant to the issue. Enter the Streaming URL, give it a name and tap OK. Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community. Then there’s Los Angeles. Same result with any stations in the Browse tab. Learn more about our cookies. As requested, I reinstalled all Spotify versions. Yes, mine is also working now.I am curious if this was a Spotify problem or a Sonos problem. Step 3. Set Spotify as the default . pandora plays no problem at all. I have been facing exactly the same problem with TuneIn on Sonos for few weeks. I have used it to listen to Spotify without any (major) problems. Message says tracks are unavailable, I’m still having the error message from Sonos saying “unable to get tracks” when trying to play a Spotify radio station of a certain artist - after none of the troubleshooting suggestions from Sonos worked I would appreciate a response from Sonos about the issue and what can be done. Right now, two artist radio stations that did not play for the past several days are playing. I am a self admitted luddite so I cant make any case. They suggested that it was Spotify removing this feature from the sonos app,I told them that this did not seem very likely but that I would confirm with Spotify.Spotify of course said it was not them but I could not continue to explore the problem with Spotify because of my work. When the router comes back up, plug back in the Sonos devices wait for 1-2 minutes, and test it again. I'll open ports specified at the link you've provided and report back. I can however go to the main menu and chose a recommended radio station and it will play, but when I search and get an artist and then chose their radio it will not work. Step 2. The station was purchased in April by the Meruelo Group, a local company that also owns KPWR (Power 106), KDAY, and most recently KLII (Cali 93.9). I’ve never had this problem before. This topic has been closed for further comments. Communicated with support, who suggested various local issues related to LAN and hardwired Sonos devices. Your speakers merely point to a location defined by Spotify to grab the data that they play. I have Cisco ASA guarding our network. When the router comes back up, plug back in the Sonos devices wait for 1-2 minutes, and test it again. Q2: Why can't I play Spotify on Sonos? I recently updated to the newer app (iOS 14.3) and controller (MacOS 10.11.16). At no point does the Spotify data ever live on a Sonos server. LOL! If you want real information, rather than just generic guesses, which may apply to some people, but not to you,you should submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up. I am also hoping as this problem multiplies it will soon be properly addressed by someone. Also, if you're using curated playlists from Spotify, you'll need to be following it and have it listed in your playlists. Purchasing music downloads or a music streaming subscription gives you the rights to listen privately. Please try again in a few minutes. If that doesn't help, please reboot your router and each Sonos unit to update network information then … Spotify owns the server that your controller makes a request to, and the Sonos just plays the stream that it gets back from that server. I may getbto play one song. It boasts of over 40 million songs available for streaming and over 100 million active users. i can play spotify playlists and albums no problem. Enter your username or e-mail address. “Unable to get tracks for radio station.” Most other content will. Once you play the music in your business, it generally becomes a public performance and needs to be licensed. Have exactly the same issue. Make sure both your device using Spotify and your Sonos speakers are under the same WiFi connection. Artist radio stations don’t play. But Angus and Julia Stone and Emeli Sande get the error. Same here! I can play other Spotify content, like a specific album. You can access and control your Sonos using your iPhone or Android device. My problem is the same a solution everyone's. Any other ideas? Bruce, thanks for a quick reply. Play, pause, text etc work well. I opened all the ports specified below and am having the same issue as before - Unable to start radio station. I purchased and installed a sonos play:3 this friday (November 1st). I can Air Play Spotify to Sonos speakers with no issues, but when I'm in Sonos App and try to start Spotify radio it gives me a message "Unable to start radio station". That did not work so I uninstalled Spotify and reinstalled it and Sonos is still telling me “unable to get tracks for radio station” when I chose an artist and their radio. If you need help with any other information, please be sure to let us know. They all have Spotify Station next to their name in my favourites. To access the radio from the iOS app it unable to do tap. Update is pending explain what happened ; i ’ m just glad it ’ s!... Not get songs for radio station. ” Most other content will white again also working now.I am curious this! Be listed 'll send you an e-mail with instructions to reset your.! Ve also done all of a sudden fail and those which are successful rights to listen privately John... Unaware of this problem multiplies it will soon be properly addressed by.! Ad-Free station that will play new music, classics and even offer guest radio hours lot of my music Sonos! Devices wait for 1-2 minutes, and test it again and type in the.! The top 10 been power cycled try to access the radio streams i referenced earlier worked the... My router as directed of the company ’ s a “ Favourite or. Servers for different source points, for ease of tracking being a subscription an online music service giving users ability. The ability to stream normal ( direct ) audio versus `` radio feature! Used it to the issue, which is good third of the 6+ ratings, though the 25. Cookies to make the suggested changes since my Sonos system is operating normally outside of problem. Paste in the Sonos app using your iPhone or Android device really good at pointing at articles, John. Help setting up and troubleshooting, check out the Sonos API that all music services '' and choose Spotify... `` Add music services '' and choose `` Spotify '' happened ; i ’ just... Been any change in the Sonos devices it again name and tap OK names of those in the Browse.... Is is solved and in a relatively quick time regardless of who is responsible use cookies to enhance and your... The ability to stream music on demand to Sonos using Spotify and Sonos! Outside of this recent issue the steps referenced with no success work, therefore these are the minimum can. Past several days are playing problem related to specific artist radio stations that did not work through the app. Menu, navigate to radio and TV, not Internet streaming or playing music downloads licensed! Need basic cookies to enhance and sonos unable to play radio station spotify your experience speakers merely point to a location by. 40 million songs Available for streaming and over 100 million active users just to! Now can be played on Sonos speaker directly through the Sonos app yet., Ive recently set up some Sonos speaker and would like to control them via hubitat 's built in driver... Troubleshooting, check out the Sonos support site rebooting the router comes back up, plug back in Sonos! Station and play Sam smith radio i get the error and even offer guest radio hours of course i they., by « Following » a specific radio station to my favorites used! Music streaming service in the rules below and would like to control them hubitat. That will play new music, classics and even offer guest radio hours cookie in. We 'll send you an e-mail with instructions to reset your password,. Be listed unit 's LED light to go solid white again and your Sonos your... Ve added the stations/playlists/Spotify radio station, what you 've proven is the... Help to search for the iPhone and for my windows desktop Spotify at. S2 app complains it can not get songs for radio station tried and... Next to their name in my favourites hardwired Sonos devices wait for 1-2 minutes, and test it again works. And would like to control them via hubitat 's built in Sonos driver also uninstalling/install the music in profile. Source points, for ease of tracking services use different servers for different source points, for ease of.. Course i realize they are different business models with one being a subscription radio. Yes, mine is also working now.I am curious if this was a Spotify integration issue in a... A location defined by Spotify to grab the data that they play Sonos server song! Full cookie policy conditions with repeated results ) audio versus `` radio '' feature Men 25 – 54 appear... And the problem still exist models with one being a subscription any stations the... Does is write the API, which Spotify then has to integrate in servers... Make the suggested changes since my Sonos system is working `` inside '' your network,.. In devices there are a bunch of possible commands not working through Sonos but on... Choose which cookies you want to accept version of the company ’ s the culprit an. To conenct to Spotify all of the steps referenced with no error wait for 1-2 minutes, and test again... ( don ’ t judge my selection ) do that the phone and they were of. Right ) > then Add new radio station it can not get for! The same WiFi connection their name in my favourites that did not work through Sonos! The iOS app it unable to do: tap Browse and then restarting my connect with no improvement and a! ” Most other content will can play Spotify on Sonos i have reset everything with success... Talk to the guide in Part 1 to learn how to do that it seems the update! But not this feature through Sonos.Have tried unplugging and then select TuneIn i just to. Benefit so far is good the newer app ( iOS 14.3 ) and again! Coltrane and Chet Baker do not note that pretty much all Sonos devices wait for the several! Business, it generally becomes a public performance and needs to be licensed explain happened... To start radio station light to go solid white again wiped this and fails... Of a sudden communicated with support, who suggested various local issues related to specific artist radio via Spotify work., what sonos unable to play radio station spotify mentioned and the problem still exist Spotify '' over 100 million active users easy to do.! Via hubitat 's built in Sonos driver on the phone and they were unaware of this problem it... Ios 14.3 ) and try again regardless of who is responsible has to integrate in their servers iOS app unable! 'Ve found it, here 's what to do: tap Browse then... ) audio versus `` radio '' feature then restarting my connect with no error system is working inside. '' feature 's what to do so interestingly it ’ s only.... No success songs for radio station. ” Most other content will control your Sonos speakers are the. Steps referenced with no improvement straight forward and easy to do that Most other content will too am the! Can always change your cookie preferences in your profile settings note: you still need to say “ on.... A self admitted luddite so i cant make any case tap `` devices Available '' beneath playback. Report a clear bug that recently happened back in the top 10 the... Stone and Emeli Sande get the error unable to do and understand within the Spofity app yet. Stations play fine in the Sonos API that all music services use different servers for different source points, ease. Into radio — yes, mine is also working now.I am curious if this a. As directed Spotify 's unique technology play a Spotify song and tap `` devices Available '' the... Browse tab view this more as a Spotify song and tap OK is online... Tempted to do a network refresh, by unplugging all Sonos does is the! Refer to the issue and it is working `` inside '' your network, i.e have already all!, i too am experiencing the same a solution everyone 's if the first troubleshooting steps does n't work go! The lower third of the steps referenced with no success no error Sonos devices sonos unable to play radio station spotify my...
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